REFUND POLICY

A legal disclaimer

Refund Policy - the basics

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heyjunenyc.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@heyjunenyc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@heyjunenyc.com.

Return policy

Upon receipt of the order, you will receive an order confirmation and a HEYJUNENEWYORK team member will reach out within 5-7 business days with order updates or a tracking number. Lead-times vary by item type. We do have limited inventory in our store but generally keep stock of all core medallion/pendant and chain options. If the piece is in stock we can ship immediately, but if we do not have inventory, each piece is individually made and requires a 5-7 shipping window.

Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.

Please email us to inquire about the status of your purchase or any additional questions that you might have at info@heyjunenyc.com

Returning an item couldn’t be easier.

Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different style.

You have 15 days from receiving your order to:

- - Create a file for return in your account

Items must be returned to us unused with all HEYJUNENEWYORK tags and labels still attached. Returns that do not meet our policy will be sent back to you.

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What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.